Frequently Asked Questions

How can I show product ratings in Google search results?

Fera will automatically show product ratings in Google search results for all verified reviews once you add a product reviews list widget or product rating badge widget to your product pages.
To get your product reviews to show in Google, add one or both of these widgets
For more information on why your product ratings aren't showing up in google, check out the page below.

How do I share reviews between similar products?

To share reviews between similar products use the Product Groups functionality.

How to automatically approve reviews

You can automatically approve reviews that are over a certain rating by following these steps:
  1. 1.
    Click the user icon at the top right
  2. 2.
    Click 'Settings'
  3. 3.
    Select 'Store Settings'
  4. 4.
    Enable 'Auto-Approve Submissions'
  5. 5.
    Choose your minimum star rating
  6. 6.
    Click 'Save'

How do you show the verification icon next to reviews?

The verification icon that says "real shopper verified by Fera" will automatically appear if Fera was able to link the shopper who wrote the review with an actual purchase of the product that they are reviewing.
If you added reviews to Fera manually or through a CSV import you'll need to request manual verification by asking our support team and providing them proof of the buyer. The common case for this is when a review is given to you via messenger, SMS, email or any other chat app that you are having with your customer.

Acceptable Proof for Manual Verification

Acceptable proof is just a screenshot of their order and their text (like email convo or whatever). Screenshots of your reviews showing as "verified" within other systems that you imported from may also be accepted.
Last modified 3mo ago