Sync reviews from customers across multiple stores
The best use case for this feature is when you have the same products in 2 different stores. For example: yourstore.ca and yourstore.com (two different countries)
How to enable multi-store review syncing
To enable the feature:
Click the user icon on the top right of your screen
Click "Connect" on the "Fera Multi-store Sync" integration option
Choose which stores you want to connect together and
Hit "Save" to start the sync between them.
If you want to stop syncing from/to a certain store, click its 'x' icon and hit "Save" button. On this note, If you're planning to uninstall a certain store, please make sure to stop its sync here before you uninstall it.
After you connect Fera will start a two-way sync between the stores. Syncs will occur automatically from then on.
Ensure your account has at least 2 stores with Fera installed and linked. If they are linked you will see the "switch store" icon on the top left next to your store name under the Fera logo.
See which store the review came from
When a review is submitted in another one of your stores and was synced over to the current store you're managing, you will be able to see the source store by editing the review and clicking on the "Other Details" tab as shown below.
If no source is specified it means that the review was originally submitted on the current store you're managing.
Some other info about how it works
Only approved content is synced over.
Only approved content is synced over. Pending content is not synced until it is approved. Declined content is not synced over.
Syncs are two-way
The sync goes two-ways. Reviews submitted on either site will automatically copy over to either site and vice versa.
That is, if you add a review on Site 1, it will get added to Site 2. Conversely, if you add a review to Site 2 then it will be added to Site 1.
Deletion is also synced
Deleting a review on either store that is connected will also be synced. A deleted review will get deleted across all stores that are connected with this feature.
How product reviews are linked to the right product
When a product review is synced from Store 1 to Store 2 Fera needs to figure out what product the review is written about in Store 2 that corresponds to the one in Store 1. This might seem trivial but it actually takes a lot of intelligent thinking for Fera.
Fera will try to match products based on the following attributes:
SKU or similar attributes:
URL key attributes:
What this means is that if a review is written about product A in Store A, then it will be attached to product B in Store B if Product A and Product B have the same SKU, url handle, etc.
Note that product_id attribute will be used in product matching when syncing with a Custom store since the product ids of the Custom store can be set to match the auto-generated ones in the platform store.
Also, check out product grouping
If you're looking to group reviews across multiple products within the same store check out our Product Groups feature: