This integration allows you to use Fera review events in flows of Klaviyo. Whenever a customer submits a review, a “Submitted Review (Fera)” metric event will be created in Klaviyo. Using this metric, you will be able to trigger its corresponding flow as per your preference.
For example, you can create a response email flow to your customers based on their review rating whether it’s positive or negative.
Please follow the below instructions:
1. Go to “Integrations” from the top right.
2. In Klaviyo box, click CONNECT button.
3. Follow displayed instructions to copy/paste the Public and Private API keys of Klaviyo.
4. After you press Save button, system will connect and show a green light referring to Connected status.
Whenever a customer submits a review, a “Submitted Review (Fera)” metric event will be created in the customer profile. It will contain the following fields:
rating: Rating of the review out of 5
heading: Title of the review
body: Body of the review
customer_name: Name of the customer
order_id: ID of the order
product_id: ID of the product
product_name: Name of the product
product_url: URL address of the product
submitted_photo: If the review contains a photo or not
submitted_video: If the video contains a video or not
You can create a Metric-Triggered Flow in Klaviyo and use the “Submitted Review (Fera)” metric as its trigger. Below are articles that will help you get familiar with Klaviyo flows and how to trigger them using metrics:
Feel free to contact Klaviyo support if you need extra help setting this up.