How to request reviews/photos/videos from existing customers at once.
A one-time review request allows you to send a mass email/message to your existing customers or contacts and ask for a submission of product reviews or other social proof content that will show within one of your widgets.
One-time content request screen before anything has been done.
To set up a one-time content request,
Click the 'Onetime' link from the sidebar under the 'Requests' section
One-time content request add/edit screen
What to Request
You can choose the primary goal of your request.
If you want reviews, leave the default option enabled. Customers can also submit photos/videos as part of their review.
If you don't want reviews and only want photos and/or videos submitted as part of this request, choose the 'Photos & Videos' option.
Incentives for reviews
You can attach 3 types of incentives for customers that submit reviews through this review request:
Discount on Future Orders
For all platforms, you can offer discounts/coupons in exchange for their submission. These discounts can be used on future orders.
Loyalty Points (with Smile.io)
If you're running a loyalty points program with Smile.io, then you can offer loyalty points in exchange for their submission.
Cash-back (Shopify Only)
If you're running a Shopify store, you can offer cash-back to certain customers in exchange for their submission.
In this section, you will see a simple editor that will allow you to change the customer's messages.
Follow-up (2nd) Message
You can turn on a 2nd follow-up message that will automatically trigger a certain time after the first message is sent if the customer still has not submitted any review through the request.
Who to Send To
In this section, you can decide who you want to send the one-time review request to.
Sending to Past Orders
You can send your request to past orders (recommended). To do this
Click the 'Recent Orders' tab
Choose which orders you want to send the request to
Sending to Custom Contacts
If you don't have some people in your store as orders, you can manually enter contacts that you know purchased your products.
This is useful for family and friend purchasers, especially as you are starting your business.
Sending to Imported Contacts (from CSV)
You can upload a CSV (excel file) of contacts that you want to send this one-time review request to. To do this, click the 'Imported Contacts' tab and follow the on-screen instructions.
Once you're ready to launch your one-time review request hit the 'Launch' button.
Use the 'Test' button to test sending the review request message before you launch it so you know everything looks perfect.
After the review request is launched then Fera will immediately start sending messages to customers.