Fera allows you to customize the message sent to your customers, asking them to submit a review. You can customize the
There is a live preview of how the message will look to the recipient. By customizing the message, you can ensure it accurately reflects your brand.
Within Fera, you can choose between the 'Default,' chat-style theme and a 'Plain' theme.
If you are a developer and/or are comfortable with Liquid and HTML syntax then you can edit the theme of the using liquid/html. See this section to see how to do that:
In the tabs below you can click on the window and edit the content that is visible using the WYSIWYG (What You See Is What You Get) editor.
At the bottom of the template, you will see the option to view your email in desktop or mobile mode.
Be sure to test your email on desktop and mobile before sending a test.
Sometimes you want to add some content that depends on the customer who is receiving the email. To do this you will add a variable.
To add a variable, click on the email template, wait a second or 2 and then you'll see a small popup come up near your cursor. click the code icon to insert a variable.
Name of the current customer.
Email of the current customer.
Customer First Name
The customer's first name (before the first space)
Customer Last Name
The customer's last name (after the first space)
The customer's country based on their shopping session.
The order's internal ID based on your platform.
The public order number that was specified by your platform.
There are several more variables that you can customize but they are only available to add using advanced content customization.