An automatic content campaign allows you to automatically send a review (or photo/video) request from each customer within a certain time period after they place their order.
You can choose what type of content you want to request.
If you want reviews, leave the default option enabled. Customers can also submit photos/videos as part of their review.
If you don't want reviews and only want photos and/or videos submitted as part of this campaign, choose the 'Photos & Videos' option.
You can attach 3 types of incentives for customers that submit content through this campaign:
For all platforms, you can offer discounts/coupons in exchange for their submission. This discount can be used on future orders.
If you're running a loyalty points program with Smile.io, then you can offer loyalty points in exchange for their submission.
If you're running a Shopify store, you can offer cash-back to certain customers in exchange for their submission.
You can configure when this email/message will trigger and send to customers.
We recommend the default setting of 14 days after the order is fulfilled.
You can also add conditions here, such as country, purchased products, or order total. If these conditions are not met, then the campaign will not automatically send to that person. This is useful to filter out certain orders that you don't want to request reviews automatically.
In this section, you will see a simple editor that will allow you to change the customer's messages.
You can turn on a 2nd follow-up message that will automatically trigger a certain time after the first message is sent if the customer still has not submitted any content through the campaign.
Once you're ready to launch your automatic review/media request campaign, hit the 'Launch' button.
After the campaign is launched then Fera will automatically start sending messages to customers after each order.
Fera won't send messages to past customers, however. To send to past customers, create a One-time content Campaign instead.